Frequently Asked Questions
Answers to the most asked questions on jili
From device issues to VIP cashback, live casino to withdrawal methods and verification — find detailed answers to the most important questions jili players have, all on this one page. Browse the sections below to find the information you need.
Topic-by-topic index
Device and Technical Issues
Find straightforward solutions here for any issues with mobile browsers, the app or cache. Common questions about jili App and jili APK are also covered in this section.
Yes, the jili site works fully on mobile browsers. Whether you use Android or iOS, you can play directly from any modern browser (Chrome, Safari, Firefox) — no extra plugins needed. The layout adjusts automatically to your screen size, so using games or betting tables on a small screen is no problem.
First, clear your browser's cache and cookies: in Chrome, go to Settings → Privacy → Clear browsing data, select "Cached images and files" and "Cookies", then delete them. Restart the browser and log in to jili again. In most cases, slow pages are caused by accumulated old cache — clearing it fixes the problem.
Yes, jili has two separate apps — Android (APK) and iOS. Both are available through official channels. You can log in with the same account on the app and use all the same games and payment options as on the browser. Always use the official source and avoid downloading from third-party sources.
On Chrome (Android), open the site, tap the three-dot menu at the top right and select "Add to Home screen". On Safari (iOS), tap the share icon at the bottom and select "Add to Home Screen". The icon will then appear on your home screen — you can open jili with one tap anytime, just like an app.
This is usually caused by a weak internet connection or an outdated browser version. First, make sure your Wi-Fi or 4G connection is stable. Then update your browser and clear the cache once. If the problem continues, contact jili's 24/7 live chat support — the team will assist you quickly.
Live Casino
If you have questions about Teen Patti, roulette or other table games, read this section. You can also see the full list of live dealer games at jili Casino.
Yes, jili has both live Teen Patti and Andar Bahar. In Teen Patti, each player and the dealer receive 3 cards — the best hand wins. In Andar Bahar, one card is revealed and you bet on whether the next matching card will land on Andar (left side) or Bahar (right side). Both are very popular among Bangladeshi players.
jili's live casino has tables for players with different budgets — from small bets up to high stakes. Before entering any table, you can see the minimum and maximum bet amounts displayed on screen. Choose a table that suits you, then place your bet.
Yes, in live dealer games a real trained dealer runs the game from a professional studio or casino floor. Through high-definition video streaming you can watch them live and communicate via chat. Card shuffles, dice rolls and roulette spins all happen in real time — there is no computer animation.
In roulette, a wheel is spun and a small ball is dropped onto it. The wheel has numbers from 0 to 36. You can bet on any number, a colour (red/black), or odd/even. If the ball lands on what you chose, you win. Betting directly on a number pays more, but the probability is lower.
Yes, jili's live casino is open 24 hours a day, seven days a week. Dealers are available and tables stay active even at night. As long as you have an internet connection, you can join and start playing at any time — the number of players at live tables tends to increase noticeably on BPL or T20 match days.
VIP and Cashback
jili's jili VIP programme offers everything from weekly cashback to exclusive benefits. Find answers to all your questions in this section.
The jili VIP programme has 5 levels in total: Bronze — weekly cashback up to 0.3%, Silver — up to 0.6%, Gold — up to 0.9%, Platinum — up to 1.2%, and Diamond — up to 1.5%. Cashback is calculated based on your net losses each week.
Cashback is calculated on your net loss — that is, total losses minus total winnings for the week. Example: if a Gold-level member has a net loss of ৳20,000 in one week — ৳20,000 × 0.9% = ৳180 cashback. This amount is added to the account automatically at the end of that week.
Your VIP level increases through regular play and account activity. The more consistently you play and keep your account active, the faster you can reach the next level. Each level of jili VIP comes with new benefits, so moving up means more cashback and exclusive offers.
Along with cashback, higher VIP level members get special promotional offers, priority customer support, and access to exclusive events. Members who reach Diamond level have access to personalised service. The up-to-date list of all benefits can be found on the jili VIP page.
Yes, when you register on jili you are automatically added to the Bronze level of the VIP programme — no separate application needed. From there, you can move up step by step by staying active. Cashback is calculated automatically and credited every week.
Withdrawals
Find out in detail about the rules and timing for withdrawing money to bKash, Nagad, Rocket or Upay. You can also find advice on managing your spending on the Responsible Gaming page.
The minimum withdrawal amount from jili is ৳800. Withdrawal requests below this amount cannot be made. Once your account balance is ৳800 or more, you can withdraw to bKash, Nagad, Rocket or Upay at any time. The same rule applies for all payment methods.
Once a withdrawal request from jili is approved, the money generally arrives in your bKash, Nagad, Rocket or Upay wallet within 5 to 30 minutes. Processing is normally fast, though it may occasionally take a little longer due to network congestion.
Yes, jili's payment system runs 24 hours a day, seven days a week — including Fridays, Saturdays and public holidays. You can submit a withdrawal request at 2 AM or early morning. The standard processing time remains the same — 5 to 30 minutes.
Yes, but to withdraw bonus winnings you must first meet the wagering requirement. jili's welcome bonus wagering requirement is the bonus amount × 25. Example: a 120% bonus on a ৳1,000 deposit means a ৳1,200 bonus — to withdraw, you need to wager ৳1,200 × 25 = ৳30,000. Once the requirement is met, the winnings can be withdrawn normally.
If your withdrawal request shows Pending, wait 30 minutes first. If it still hasn't moved, make sure the name and number on your wallet match the details registered on your account. If everything looks correct, contact jili's live chat support. Providing the request number or a screenshot will help resolve it faster.
Verification and Documents
Why account verification is needed, which documents to submit and how safe your information is — all your questions are answered here. For more details, read the Privacy Policy.
For identity verification on jili, a National ID card (NID), passport or driving licence is accepted. Clear photos of both the front and back of the document must be submitted. A recent utility bill or bank statement can also serve as proof of address. The name and date of birth on the document must be clearly visible.
Verification is done to ensure account security and prevent unauthorised use — it is for the player's own protection. All platforms require verification before withdrawals above a certain amount or before accessing certain features. On jili, confirming that users are 21 or older is also part of this process.
When withdrawing from jili, the bKash, Nagad, Rocket or Upay wallet you use should be registered under the same name as your jili account. If the names do not match, the payment may be held up and the verification process may run into issues. Check that the name matches before adding your wallet number.
Generally not immediately after registration — jili may request verification when you want to withdraw above a certain amount, or if unusual activity is noticed on the account. However, submitting your documents in advance means no delays when withdrawing or using other features later, so it is wise to complete verification early.
Yes, jili uses SSL encryption to keep all data secure. Documents submitted for verification are only reviewed by the internal verification team — they are not shared with any third party. For more details, read jili's Privacy Policy.
Still have questions? Get direct help
If the answers above haven't resolved your issue, jili's support team is always ready. Help is available in both Bengali and English.
24/7 Live Chat
Click the live chat button at the bottom-right of any page on the site. A support representative will connect within a few minutes — day or night, weekends included.
Email Support
For detailed issues or sending documents, contact us by email: [email protected] — we will reply as soon as possible.