jili-bet Privacy Policy
This document explains in detail how your personal information is collected, used, and kept secure.
Introduction and Scope
jili-bet (referred to as "we", "us", or "the platform") operates an online gaming and betting service for users in Bangladesh. This privacy policy explains what information we collect when you visit our website, create an account, or use our services, and how we manage that information.
This policy should be read alongside our Terms and Conditions. Together, the two documents define the legal relationship between you and jili-bet. You are advised to read this policy carefully before using our services.
This policy applies to our website, mobile app, and all related services. We reserve the right to change this policy at any time, and any changes will be notified on the website.
What Information We Collect
jili-bet collects various types of information, divided into two main categories — information you provide directly, and information collected automatically through your use of the service.
2.1 Information You Provide
Registration Information
When you create an account, your name, date of birth, mobile number, email address, and password are collected. This information is required to verify your identity and manage your account.
Financial Information
Transaction details made via bKash, Nagad, Rocket, or Upay during deposits and withdrawals are recorded. Full payment details are not stored — only the transaction reference.
Identity Verification Information
In some cases, a copy of your national ID card or passport may be requested. This is used solely to ensure security and verify account ownership.
Communication Information
If you contact support via live chat or email, a record of that conversation is kept and used to improve the quality of service.
2.2 Automatically Collected Information
When you use jili-bet, certain information is collected automatically. This includes:
- Your device's IP address and browser type
- Which pages you visited and how long you spent on them
- Your operating system and device model
- Session information collected via cookies and similar tracking technologies
- Game play history and betting patterns
- Data relating to login time and location
Purpose of Using Information
jili-bet uses your information for specific and limited purposes. We do not sell your information to any third party without your consent. The main purposes for which we use your information are set out in detail below:
3.1 Account Management and Service Delivery
Your registration information is used to create your account, verify login, process deposits and withdrawals, and enable game play. Verifying information is essential to keeping every transaction on jili-bet secure.
3.2 Security and Fraud Prevention
IP addresses, device information, and transaction patterns are analysed to prevent the creation of multiple accounts, fraudulent transactions, and cyberattacks. This is done to protect the interests of all honest users.
3.3 Customer Support
When you contact our 24/7 live chat or email support, your account information and communication history are used to provide fast and effective assistance. Many common questions are answered in the FAQ section.
3.4 Responsible Gaming
By monitoring your gaming behaviour, we can identify signs of excessive gaming and provide assistance where needed. Our Responsible Gaming guidelines contain detailed information on this.
3.5 Service Improvement
By analysing overall usage patterns, we continuously improve our website, game layout, and payment processes. This analysis is carried out without identifying individual users.
3.6 Marketing Communications
If you give your consent, we may send you relevant offers and promotional messages. You can withdraw this consent at any time — through your account settings or via support.
Cookies and Tracking Technologies
jili-bet uses cookies and similar technologies. Cookies are small text files stored in your browser that help personalise your experience.
4.1 Essential Cookies
These cookies are required for the basic functioning of the website. Maintaining a login session, saving shopping cart or game progress — these functions are not possible without essential cookies. These cookies cannot be disabled.
4.2 Analytical Cookies
These cookies are used to understand how users interact with the site. This information is completely anonymous and helps improve the service.
4.3 Functional Cookies
These cookies are used to remember your language preference, display settings, and other customisations, removing the need to reconfigure settings each time.
You can manage cookies through your browser settings. However, disabling essential cookies may cause some important features of the site to stop working.
Sharing Information with Third Parties
jili-bet does not sell your personal information to third parties for commercial purposes. However, information may be shared in certain specific situations:
5.1 Payment Processing Partners
Information required to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant payment gateways. This information is used solely to process the specific transaction.
5.2 Game Software Providers
Game play information may be shared with JILI, PG Soft, Pragmatic Play, Evolution, and other providers, but only as needed to verify game results and confirm RTP.
5.3 Legal Obligations
If we are required to provide information to the relevant authorities under a court order or applicable law, we will do so. In such cases, we provide only the minimum information necessary.
5.4 Business Restructuring
In the event of a business merger or acquisition, user information may be transferred. However, we will provide notice in advance in such situations.
Data Security Measures
jili-bet treats the security of your personal information as the highest priority. We use industry-standard security technologies:
- SSL Encryption: All data transmissions are encrypted using SSL technology, making it impossible for third parties to read the data.
- Firewall and Access Control: Only authorised staff can access the necessary data on our servers.
- Password Hashing: Your password is not stored directly — only an encrypted hash is kept.
- Regular Security Audits: Our systems undergo regular external security audits.
- Two-Step Verification: OTP verification is required for major changes to your account.
However, no organisation can guarantee 100% security on the internet. If a security breach occurs, we will notify you promptly and take the necessary steps.
Data Retention Period
We retain your information only for as long as necessary. The retention period differs depending on the type of information:
- Account Information: Retained while the account is active and for the legally required period after it is closed.
- Financial Transaction Records: Retained for a minimum of five years from the date the account is closed.
- Communication History: Support tickets and chat logs are retained for up to two years.
- Marketing Consent: Relevant data is deleted as soon as you withdraw your consent.
If you request account closure, we will begin the process of deleting relevant data, though some information must be retained for a set period due to legal obligations.
Your Rights
As a user of jili-bet, you have several rights over your own information. We respect these rights and help you exercise them:
Right to Access Information
You may request to know what information we hold about you. We will provide a detailed summary within 30 days.
Right to Correct Information
If any of your information is incorrect, you may request a correction. This can be done through your account settings or via support.
Right to Delete Information
You may request that information beyond legal obligations be deleted. Closing your account will start the process.
Right to Object to Processing
You may object to marketing communications or certain types of data processing. If you write to support, action will be taken within 7 days.
To exercise these rights, contact our support team. Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day.
Protection of Minors
jili-bet strictly enforces a 21+ age requirement. Use of our services by anyone under 21 is completely prohibited. If a minor attempts to register, that account will be closed immediately and any collected information will be deleted.
If you suspect that a minor is using our services, please notify our support team immediately. We will investigate the matter seriously.
Policy Changes and Updates
jili-bet reserves the right to change this privacy policy as needed. When significant changes are made, we will:
- Publish a notice on the website.
- Notify registered users by email.
- Update the "Last Updated" date at the top of the page.
If you continue using the service after a change, you will be considered to have accepted the new policy. If the changes are not acceptable to you, you have the option to close your account.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Live Chat
Use the live chat option on our website. The support team is available in Bengali and English, seven days a week, twenty-four hours a day.
Send us a detailed email at: [email protected] — we will reply as soon as possible.
To learn more about our company, visit our About Us page, which contains detailed information about jili-bet's services and team.
Your Information Is Secure — Get Started Now
Your privacy and security are assured at jili-bet. Register and enjoy gaming in a safe environment.
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