How do I activate self-exclusion?

There are two ways to activate self-exclusion: (1) Contact our support team directly via live chat — they will act immediately. (2) Send an email to support@jili-bet.cam. Once exclusion is active, it will not be possible to log in to the account before the set period ends, and promotional messages will be stopped.

For ages 21+

jili Responsible Gaming

Gaming is for fun — not for stress or harm. jili believes every player has the right to understand their own limits and stay within them. On this page we discuss how to keep yourself safe, when to take a break, and where to get help if needed.

For ages 21+ Safe and Secure Platform

Why Responsibility Matters

Online gaming is a form of entertainment — just like watching a film or enjoying a cricket match. But like any entertainment, it stays enjoyable only when you remain in control. jili always wants its players to stay within their budget and time limits, and never to bet with money set aside for essential expenses.

Our Terms and Conditions clearly state that this site is only for people aged 21 or above. This age limit is not just a rule — it is a commitment to protecting younger people from the harm of gambling before they are ready.

When gaming starts to feel like pressure or a habit rather than entertainment, it is time to be careful. Betting more after a losing streak to try to recover losses, hiding your gaming from family, or neglecting daily responsibilities to play — these are warning signs. jili wants you to recognise these signs early.

On our About Us page you can learn that jili operates as a responsible and transparent platform. We believe that the right information and the right tools help a player stay in control of their own gaming.

Set a budget before you play and do not exceed it — even if you feel a win is close.
Decide in advance how much time you will spend gaming each day or each week.
Never bet with borrowed money, household funds, or emergency savings.
If you feel angry, low, or lonely while playing, take a break at that moment.
Be careful to ensure younger members of your household cannot access your account or device.
There is no strategy that guarantees a win. Gaming is always a game of chance.

Tools to Keep Yourself Safe

jili gives you several practical tools so you can set your own gaming limits. They are easy to use and can be applied at any time.

Deposit Limit

Set the maximum amount you will deposit per day, per week, or per month. Once a limit is set it takes effect immediately; increasing it takes time to come into effect.

Session Time Limit

Decide how long you will play in one sitting. When the set time is up, the system will alert you so you can take a conscious break.

Temporary Break (Cooling-Off)

Temporarily close your account for anywhere from 24 hours to several weeks. During this time it will not be possible to log in or place bets.

Self-exclusion

If you experience long-term problems, close your account completely. While self-exclusion is active, the account cannot be reopened before the set period ends.

Loss Limit

Your session will automatically end once you have lost a set amount. This protects you from large losses in a single day.

Account History Review

View your full deposit, withdrawal, and betting history at any time. Understanding your own patterns is the first step to staying aware.

Request a Limit

Let our support team know via live chat or email — or fill in the form below to send a request to our team.

Limit Request

Choose the protection tool you want. Our team is active 24/7.

Username

Limit Type

Details (optional)

After receiving your request, our support team will send a confirmation by email. For urgent matters, use live chat directly.

Warning Signs of a Problem

If any of the following apply to you or someone close to you, take it seriously and do not delay in seeking help.

Chasing Losses

Betting more after a loss to try to win the money back — this is the most common sign of problematic behaviour.

Hiding from Family

Keeping your gaming secret from family or friends, or lying about it, points to a concerning habit.

Spending Essential Money

Betting with money meant for essential expenses such as rent, food, or a child's education is a sign of a serious problem.

Feeling Restless and Anxious

Feeling restless, angry, or low when unable to play — this can be a sign of emotional dependence.

Playing for Hours on End

Losing track of how long you have been playing and feeling unable to stop is an important warning sign.

Neglecting Relationships and Work

Putting gaming ahead of work, studies, family responsibilities, or friendships.

jili's Commitment

We want you to play safely, consciously, and with enjoyment. Our support team is active 24 hours a day to help keep you safe — in both Bengali and English. For any concern, reach us on live chat: we will not judge, we will help.

Where to Get Help

Asking for help is not weakness — it takes courage. You can get advice and support through any of the following.

jili Live Chat

Our support team is active 24/7 on live chat. Chat directly for self-exclusion, setting limits, or any other assistance.

Email Support

Contact us by email to discuss anything in detail. Our team responds in both Bengali and English. Email: [email protected]

Family and Close Ones

Tell a trusted family member or friend. Support from someone close is often the most effective help.

Professional Counselling

Speak with a mental health counsellor or addiction specialist. Both government and private services are available in Bangladesh.

Seeking professional help means you are aware and responsible. Bangladesh's national mental health helpline and community clinics provide addiction-related advice. You can also contact the mental health department of a hospital.

Under our Privacy Policy, any support conversation you have with us is kept completely confidential. Sharing a problem will not be judged and will not be shared with any third party.

Responsible Gaming FAQ

All gaming activities at jili — including casino and sports betting — are only for people aged 21 or above. Required information must be provided at registration for age verification. If any minor attempts to create an account using any ID, that account will be closed and any transactions will be reversed.

There are two ways to activate self-exclusion: (1) Contact our support team directly via live chat — they will act immediately. (2) Send an email to [email protected]. Once exclusion is active, it will not be possible to log in to the account before the set period ends, and promotional messages will be stopped.

Yes, reducing a limit or setting a new lower limit takes effect immediately. However, increasing a limit involves a waiting period — this gives you time to make a considered decision and prevents raising limits on impulse.

Your account is strictly personal — allowing anyone else to use it is against the rules. Change your password regularly and avoid saving your login on devices. If a minor family member gains access to your account, contact our support team immediately.

There is no fixed limit that applies to everyone. The key question is: is gaming affecting your daily life, relationships, or financial security? If not, and you stay within your set budget, that is safe gaming. Play for entertainment — not as a source of income.

After self-exclusion is activated, you will be able to withdraw any withdrawable balance remaining in your account. Contact the support team for details — they will assist you through the entire process.

If you have more questions, visit our General FAQ page.